How Do we Ensure Quality Care?
One of the most important aims of our company is to ensure that the public and most importantly the patients we are responsible for receive the highest standards of clinical care, all the time and with the utmost of professionalism and governance.
It is important that the public, our clients and our patients have access to a variety of information to inform them about our services and that essential patient discharge information leaflets are provided. These leaflets are explained and given to the patient along with a copy of their Patient Clinical Record (PCR).
The fundamental underlying principle of clinical governance is the delivery of high quality, evidence based, safe and effective care under a proper and robust supervised framework led by suitably senior staff. Whether we are covering a large event, repatriating an intensive care patient from abroad by air, providing a specialist medical service or a single solo responder for an event our clinical governance system means that you can be assured of a safe and robust medical provider.
Sharing Information
Sharing information is extremely important. However it is vital for our patients to remember that all information recorded about you, no matter how small is treated in the strictest of confidence. We do not share information unless it is absolutely necessary to do so. However, sharing other types of information both into and out from Elite Care Medical 24 is fundamental to safe practice.
Examples include:
Elite Care Medical 24 constantly review all events and venues that we cover and audits every patient report form. We structure our quality by having the following mechanisms in place:
Reassurance and peace of mind
We are fully insured and our staff are covered by our Public Liability and Medical Malpractice insurance policies. Our vehicles are also suitably insured for the work which we undertake and those which are professionally fitted with an emergency blue light package are specifically insured for blue light emergency use.
Our staff are governed by our strict policies, procedures, high standards and are constantly monitored in their work, in addition to undergoing continual training and development. This is to ensure the highest level of standards are upheld at all times and to ensure our staff professionally reflect not only ours but our clients’ reputation and standards.
We provide our services in line with HSE guidelines, and for venue/event medical cover, we ensure compliance with the relevant industry guidelines including, the event industry’s ‘Purple Guide’ guidelines, Motorsport UK industry’s ‘Blue Book’ guidelines, and the Sports Grounds Safety Authority’s ‘Green Guide’ guidelines. We also provide free medical event plans for all events which ensures compliance at a local level, including multi-agency liaison such as contacting local hospitals, ambulance trusts and other emergency services as required by relevant guidelines, on our clients behalf
The equipment and medical supplies we use are of the highest clinically approved standard and are in line with the same equipment and supplies used by NHS ambulance trusts. All of our electronic equipment is regularly tested and calibrated by approved testers and is cleaned constantly thanks to our stringent Infection Prevention & Control policy.
Our trusted pre-hospital emergency medicines are obtained officially through prescription, under our Patient Group Directives (PGDs), which has been agreed with our Clinical Lead. All our medicines are stored, handled, managed, and administered according to the terms of our Patient Group Directives (PGDs).